Port of Subs - Small Business of the Year 2013
Our Small Business of the Year started as a thought, a dream if you will. Having worked in farming most of his life, running an Ag Spray business, our business owner decided it was time for a change. So the research and information gathering began. For a couple of years different business options and franchise opportunities were reviewed, advantages and locations weighed out and thankfully, our small business owners decided on Dinuba for the home of his "fresh" new business.
Our Small Business of the Year opened their doors in Dinuba on November 14, 2008. Our small business is owned by a husband and wife team who employ 6 part-time employees. Business has been good for them with a sales growth of 10 - 12 % annually.
I believe this success is due in part to the business owners taking great care to provide excellent customer service and product. They believe in developing personal relationships with each customer that walks through the door. When you talk to them, they will tell you they don't just have customers, they have lifelong friends.
One of the many friendships, but the one that probably is most recognized is the R.O.M.E.O's. This acronym stands for Retired Old Men Eating Out, but while this is how the group started, this business is more than a place to eat out. You will find these gentlemen sitting at their own special table set up by our Small Business of the Year, with personal mugs, cushions and flags every Wednesday. This business has become more than a place to meet, this is their home away from home. That is what you feel when you come in to this business, welcome and at home. The regulars appreciate that the owner knows what they want and how they like it. Just like coming home to mom, who is there with just what you want, some great food, good conversation and free advice.
The other key to their success is the community outreach and involvement they have dedicated themselves to. This husband and wife duo has been up their elbows, rolling up their sleeves to help where needed since they opened the doors. Relay for Life, Pull For the Cure, American Cancer Society Survivors Reception, Dinuba Senior Center Spring Luncheon, Ruiz for Kids Fiesta, Cutler Orosi Lions Club Pig Feed, Open Gate Annual Dinner, Miss Dinuba and numerous others have been the benefactors of their baskets, food and monetary donations, and help.
The husband serves as a board member on Dinuba Kiwanis Club and the wife is part of the Sunrise Rotary Club, heading up the Sunrise Rotary Spring Walk in May. They are valued members of these organizations and as Ambassadors of the Dinuba Chamber they have come along side local businesses to offer assistance and friendship and promoted Dinuba.
The business also is known for its fresh products. Their bread is baked fresh daily, meats and cheese are sliced fresh to order, and for those watching their weight or on special diets they have healthy choice options. They even offer free delivery, what service.
They also offer catering services, with menu options for meetings, banquets, luncheons, and parties. Everything from salads to decadent desserts. They have a menu and staff to help make that next event a breeze.
The franchise constantly adds new products and ideas to meet and exceed the customers expectations. Soups, salads, sandwiches, cookies, all made fresh and delicious daily for you. In the near future you will see a digital menu board, new menu combinations and hot food added to the catering menus. They are always on the cutting edge in this industry, attending conferences and networking within the franchise, listening to their customers, our Small Business of the Year continues to change and improve. This provides you the customer, their friend, a great experience that keeps you coming back for more and maintains the strong bottom line of a successful business.
Our Business of the Year will be Celebrating their Five Year Anniversary with a Customer Appreciation Day on February 8th. We celebrate you tonight and share our heartfelt appreciation for everything you have done for this community. Dinuba has become a better place because of you..............Congratulations to Our 2013 Small Business of the Year Port of Subs! Thank you to Glenn and Mardelle Surabian for all you do to make Dinuba a better place to live, work and play.